Privacy Policy

This privacy policy (“Policy”) relates to the manner Oyster Pilates (“we”, “us”, “our”) uses, handles and processes the data that you provide in connection with our website, member app, packages, and studio services. By using this website or availing our services, you agree to this Policy and consent to our use, storage, disclosure, and transfer of your information as described here. We are committed to protecting your privacy under applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. We may update this Policy periodically — the current version is always published on this page.

We may collect the following information from you:

• Name
• Contact information including address, phone number, and e-mail address
• Demographic information, preferences, or interests (for example how you found us)
• Personal data or other information required to provide pilates packages, bookings, and studio services — including emergency contact details
• Health and medical declaration details relevant to safe movement (sensitive personal data, collected with your consent)
• Booking, attendance, package, and payment status records (not full card numbers — see below)

The meaning of Personal Data is as defined under relevant Indian laws. Notwithstanding anything in this Policy — as required under applicable Indian laws — we will not store any credit card, debit card, or similar full card data of yours. Online payments are processed by our payment partner. All data collected from you will be handled in accordance with applicable laws and guidelines.

• When you enquire, register, sign in with OTP, or buy a package on this website or the app
• When you complete studio intake, health declaration, and terms acceptance
• When you book, attend, cancel, or check into sessions
• When you contact us by phone, WhatsApp, or e-mail
• Limited technical logs from our hosting and payment providers (for security and fraud prevention)

We require this data to provide our services, including but not limited to:

• Internal record keeping
• Improving our products or services
• Providing updates regarding our products or services, including special offers (you may opt out)
• Communicating information to you about bookings, packages, and studio notices
• Internal training and quality assurance
• Scheduling safe sessions and contacting your emergency contact if needed

We may share your information or data with:

• Third parties including our service providers (payment gateway, hosting, SMS/OTP, messaging) in order to facilitate services, carry out your requests, respond to queries, fulfil orders, or for other operational and business reasons
• Coaches and studio staff who need it to deliver your sessions
• Our group companies (to the extent relevant)
• Our auditors or advisors to the extent required for their services
• Governmental bodies, regulatory authorities, or law enforcement pursuant to legal obligations or compliance requirements

We do not sell or rent your personal information.

We use cookies and similar technologies to collect information and better understand customer behaviour. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to avail our services to the full extent. We do not control cookies used by third parties (for example maps, fonts, or payment pages); those providers have their own privacy policies.

Right to Review — You can review the data provided by you and request us to correct or amend such data (to the extent feasible, as determined by us). We are not responsible for the authenticity of information you provide.

Withdrawal of Consent — You can choose not to provide your data, or withdraw consent earlier given, by writing to oysterpilates@gmail.com. If you withdraw consent, we may not be able to provide our services. These rights are subject to our compliance with applicable laws.

We may retain your information (i) for as long as we are providing goods and services to you; and (ii) as permitted under applicable law, even after you end the business relationship with us. We will process such information in accordance with applicable laws and this Policy. Health declarations are destroyed once no longer needed, or earlier on your request where the law allows.

We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data.

For queries, questions, or grievances about this Policy, contact us using the details on our Contact Us page (oysterpilates@gmail.com, +91 99400 11773). See also our Terms & Conditions.