Cancellation & Refund Policy

This policy applies to packages, trials, and other paid services from Oyster Pilates through this website, the member app, or the studio desk. It sits alongside our Terms & Conditions.

• Cancel or reschedule at least 12 hours before the session start time.
• Re-book cancelled slots only within your package validity.
• Late cancellations (under 12 hours) and no-shows count as a used session.

Packages are sold for a fixed number of sessions with a fixed validity. Payments are made in advance. As a rule, package fees are non-refundable once the package has been activated and sessions are available to book, including unused sessions that lapse at the end of validity.

Packages cannot normally be extended or transferred to another person, except where the studio agrees in writing (for example a medical freeze arranged with the front desk).

You may be entitled to a refund of amounts paid if:

• We are unable to provide the paid service (for example package activation fails after a successful charge, and we cannot resolve it).
• A duplicate or failed payment was charged incorrectly and confirmed by our payment records.
• We cancel a paid offering before you have used it and no suitable alternative is offered.

Refund timelines follow the specific service you bought and any written confirmation from the studio. Raise a claim promptly using the contact details below; claims raised after the window we communicate (or after the package has been substantially used) may be declined.

E-mail oysterpilates@gmail.com or call +91 99400 11773 with your name, phone, payment reference / invoice number, and reason. Approved refunds are returned to the original payment method via our payment partner (Cashfree or studio desk method), typically within 5–10 business days after approval, subject to your bank or UPI provider.

Card, UPI, and net-banking payments are processed by our payment gateway. We do not store your full card or UPI credentials on our servers. Chargebacks and gateway disputes are handled under applicable scheme rules and Indian law.

Oyster Pilates · oysterpilates@gmail.com · +91 99400 11773. See also Contact Us.