Shipping & Delivery Policy

Oyster Pilates (“we”, “us”) sells membership packages, trial classes, and related studio services through this website and our member app. These are services and digital entitlements — not physical goods. There is no courier, postal, or physical product shipping.

• After successful online payment (or studio desk payment), your package or trial credit is activated on your member account, usually within a few minutes and in any case within 24 hours.
• Class sessions are delivered in person at Oyster Pilates Studio, East Coast Road, Neelankarai, Chennai, by prior booking.
• Booking confirmations, invoices, and OTP / account notices may be sent by SMS, e-mail, or in-app message to the contact details you provide.

Digital package activation is intended to be near-instant after payment confirmation from our payment partner. Session times are those you book on the schedule. If activation is delayed beyond 24 hours, contact us via the Contact Us page and we will resolve it.

If we are unable to activate a paid package or deliver a confirmed paid service for reasons within our control, you may request a refund under our Cancellation & Refund Policy.

Oyster Pilates · oysterpilates@gmail.com · +91 99400 11773 · Oyster Pilates Studio, East Coast Road, Neelankarai, Chennai 600115.